Account and game data
To restore your saved wallet and items after reinstalling, sign in to the same Google or Apple account. Uninstalling alone does not delete the server account. In version 139 or later, open Settings → Account → Delete account and confirm. This permanently removes the linked wallet, heroes, outfits and sign-in links, plus progress and settings on the current device. If you cannot open the app, use the deletion request below; reinstalling is not required. Deletion cannot be undone and does not issue a refund.
Request deletion of server-held data
Use the support form and choose Privacy / data deletion, or email [email protected]. Describe what you want deleted: support correspondence, purchase/content identity or associated service records. Provide the email used to contact us and, if relevant, an order reference or the identifier shown by your app. Never send passwords, private credentials or full card data. We will confirm ownership proportionately and explain the outcome, normally within 30 days or the deadline required by your law.
What may need to remain
Limited transaction, fraud-prevention or legal-compliance records may need to remain; we explain relevant exceptions. Backups expire through normal rotation and are not used to restore deleted data into active use. Apple or Google store-account data is controlled separately by the relevant platform. A data-deletion request does not automatically refund a purchase or cancel an external platform service.
